Terms of service

Terms & Conditions

Last Updated: 09-11-2025

Welcome to nurawellness.co.Ā By visiting our site and/or purchasing from us, you agree to be bound by the following Terms & Conditions.

1. Website Use

By using this site, you represent that you are at least the age of majority in your province or state of residence. You may not use our products or site for any unlawful purpose.

2. Products & Subscriptions

  • Products: We sell collagen and related nutritional supplements.

  • Subscriptions: If you enroll in a subscription plan, you authorize us to automatically charge your selected payment method on a recurring basis (e.g., every 4 weeks). Cancel or pause anytime.

  • Managing Subscriptions: You may pause, cancel, or change your subscription at any time through your customer account or by contacting us at [support email].

  • Discounts: Any promotional offers or discounts apply only to the first order unless otherwise stated.

3. Payments & Billing

  • All prices are listed in USD unless otherwise indicated. - Prices may be changed to your local currency, however checkout may show USD.Ā 

  • We accept major credit cards and other payment methods supported by our payment processor.

  • By submitting payment information, you authorize us and our processor to charge your account for your purchases.

  • Failed payments may result in suspension or cancellation of your order.

4. Shipping & Delivery

  • We currently ship to [USA].

  • Shipping times are estimates only and may vary due to factors outside our control.

  • Duties, taxes, and brokerage fees may apply depending on your location.

5. Returns & Refunds

  • We offer a 90-day money-back guarantee on your first order. If you are unsatisfied, contact us at support@nurawellness.co for instructions.

  • Refunds (when approved) will be issued to the original payment method.

  • Shipping costs are non-refundable.

6. Pre-Orders

If you place a pre-order, payment may be deferred until the product ships. If charged upfront, your order secures inventory from the next batch. Estimated ship dates will be displayed at checkout and may be subject to change.

7. Accuracy of Information

We strive to ensure product descriptions, pricing, and availability are accurate, but we do not warrant that all information is error-free. We reserve the right to correct errors and cancel orders affected by such errors.

8. Health Disclaimer

Our products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease. Information on this site is provided for general educational purposes only and should not replace professional medical advice. Always consult a professional before starting any supplement program.

9. Intellectual Property

All content on this site (logos, product images, text, graphics) is owned by Nura Wellness - or licensed to us. You may not reproduce, distribute, or exploit our content without permission.

10. Limitation of Liability

To the fullest extent permitted by law,Ā  is not liable for any damages arising from use of our products or website. Our liability shall not exceed the amount you paid for the product.

11. Governing Law

These Terms & Conditions are governed by the laws of the Province of Ontario and the federal laws of Canada.

12. Contact Information

For any questions about these Terms & Conditions, please contact us:

Email: support@nurawellness.co

Phone: (905)-367-7504

13. Mobile Terms of Service

nura

Last updated: Oct. 19, 2025

The nura mobile message service (the "Service") is operated by nura (ā€œnuraā€, ā€œweā€, or ā€œusā€). Your use of the Service constitutes your agreement to these terms and conditions (ā€œMobile Termsā€). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to nuraā€™s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of nura through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with nura. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other nura mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP or email support@nurawellness.co.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

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